'Inexperienced' Indian technician caused UK banks' computer meltdown
London, June 28 : A junior Indian technician caused Royal Bank of Scotland (RBS) computer meltdown, which froze millions of British bank accounts, it has emerged.
According to a report on technology website The Register, the 'inexperienced operative' erased a trove of information during a routine software upgrade for the RBS and its subsidiaries NatWest and Ulster Bank.
The worker is believed to have been part of a team recruited in Hyderabad after the RBS laid off over 20,000 UK staff and outsourced work abroad, the Daily Mail reports.
The site reported that the computer operator was carrying out an upgrade to the CA-7 software banks use to run their vast network of transactions.
As he checked the update, he accidentally erased a mass of data.
"A major error was made. An inexperienced person cleared the whole queue... they erased all the scheduling," the report said.
Millions of payments, including wages, disappeared from accounts leaving customers unable to withdraw cash, check their balance or settle bills.
According to the paper, RBS has refused to comment on the claims.